If you’re lucky enough to have parents in their 60s, 70s, 80s or beyond, you’ve probably encountered certain, let’s say, challenges with regard to their computer skills. See if any of this sounds familiar: “The computer takes 10 minutes to start up.”, “The printer won’t print”, “I think I have a virus.”, “How do I look at the photos you sent me?”, or “I can’t find the file I downloaded.”
Speaking from personal experience, questions and problems like these can be difficult to resolve, especially for parents who live far away. And when you’re in charge of tech support, you might think the easiest answer is a new PC. After all, that will at least solve the performance problems and virus infections, right?